Privacy Policy

1. What Data We Collect

• Account information (name, email address, company name)
• Usage data (links created, analytics, device/browser info)
• Authentication and security data
• Any information you provide via forms or support requests
• Meta Ads data accessed through your Meta Business Manager account
• Google Ads data accessed through your Google Ads Manager account

2. How We Use Data

• To provide and improve our services
• To communicate with you about your account or updates
• To analyze usage and improve user experience
• To ensure security and prevent abuse
• To provide advertising analytics and reporting through Meta Ads integration
• To generate link previews using Meta's external hit service

3. Data Sharing and Third-Party Services

• We do not sell your personal data.
• We may share data with trusted service providers who help us operate our platform (e.g., hosting, analytics).
• We may disclose information if required by law or to protect our rights and users.
• Meta/Facebook Integration: When you connect your Meta Ads account, we may share certain data with Meta to provide advertising analytics services. This includes campaign data, performance metrics, and account information necessary for the Meta Ads API integration.
• Link Preview Services: We use Meta's external hit service to generate link previews when your shortened links are shared on social media platforms.

4. Meta/Facebook API Integration

Our platform integrates with Meta's APIs to provide enhanced advertising analytics and link preview services:

• Meta Ads API: We use Meta's Ads API to access your advertising data for analytics and reporting purposes through your existing Meta Business Manager account.
• Data Access: We access your ads data, business management information, and campaign performance metrics through the management permissions you've already established.
• Data Processing: We process your Meta Ads data to provide analytics, reporting, and insights within our platform.
• Data Retention: Meta Ads data is retained only as long as necessary to provide our services and is deleted when you disconnect your account.

5. How We Access Your Advertising Data

Important Note: SebenzaOnline Agency accesses your Meta Ads and Google Ads data through management accounts that you have already granted access to. This provides a more secure and streamlined experience:

• No Direct Login Required: We do not require you to log in directly to your ad accounts or provide personal credentials
• Management Account Access: We access data through Meta Business Manager and Google Ads Manager accounts that you've already set up and granted permissions to
• Existing Permissions: We use the management permissions you've already established with these platforms
• Enhanced Security: This approach eliminates the need for OAuth flows and reduces security risks
• Streamlined Setup: No additional authentication steps are required beyond your existing management account setup

6. International Data Transfers

Your data may be transferred to and processed in countries other than your own, including the United States where Meta's servers are located. We ensure appropriate safeguards are in place to protect your data during these transfers.

7. Data Security

We use industry-standard security measures to protect your data. However, no method of transmission or storage is 100% secure. We implement appropriate technical and organizational measures to protect your data, including encryption and secure API connections.

8. Your Rights and Choices

• You can access, update, or delete your account information at any time.
• You can disconnect your Meta Ads account at any time, which will stop data sharing with Meta.
• You can opt out of certain data processing activities through your account settings.
• Contact us to exercise your rights or if you have privacy concerns.

9. Data Deletion

You have several options for deleting your data from our platform:

• Account Deletion: You can delete your entire account and all associated data through your account settings in the dashboard.
• Meta Ads Data: Disconnect your Meta Ads account to remove all Meta-related data and API credentials.
• Manual Deletion: Contact us at support@sebenzaonline.com for manual data deletion requests.
• Meta Data Deletion: If you've connected your Meta account, you can request data deletion through Meta's platform, which will trigger automatic deletion of your Meta-related data from our system.

When you request data deletion, we will remove your personal information, account data, and any associated analytics data within 30 days. Some data may be retained for legal or legitimate business purposes as required by law.

10. Cookies and Tracking Technologies

We use cookies and similar technologies to provide our services, including session management and analytics. We also work with Meta's technologies for link preview generation and advertising analytics.

11. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

13. Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us at support@sebenzaonline.com.